Start with the notification's full text. The guide below helps you choose the next step. If the basis is not stated or several measures apply simultaneously, first clarify them with the bank and retain its response.
The bank requested documents
There is an information request, but no separate refusal decision yet.
Where to start
Retain the request, response deadline and list of affected transactions. Prepare links between the questions, explanations and attachments.
What to retain
- The complete request
- The statement for the specified period
- Transaction documents
Transaction or account-opening refusal under Federal Law No. 115-FZ
A refusal decision citing Federal Law No. 115-FZ has been received.
Where to start
In cases provided by law, documents are first submitted for the bank's reconsideration. The relevant stage of applying to the MVK may then be available. The conditions are checked against the decision.
What to retain
- The refusal decision
- Documents for reconsideration
- The response to an earlier submission
Remote banking or a particular service channel is unavailable
The app, card or remote access is unavailable.
Where to start
Clarify the restriction's basis and scope. Separately establish the status of payment instructions and available service channels. Retain the bank's exact wording.
What to retain
- Notification
- Service terms
- The response on the specific transaction, if any
The bank mentioned the database under Federal Law No. 161-FZ
The notification expressly mentions information in the Bank of Russia database.
Where to start
Removal of details requires a specific application through the bank or the Bank of Russia's Internet Reception. Prepare a chronology and documents specifically concerning the circumstances affected.
What to retain
- The complete notification
- The details required by the official form
- Registration details of previous submissions
High risk level on the ZSK platform
The situation concerns a legal entity or individual entrepreneur.
Where to start
Distinguish the platform assessment from the notice of measures applied. Bank of Russia reassessment and an MVK application where high assessments coincide and measures apply are different routes.
What to retain
- The notification and date
- The basis for measures applied
- Materials on activities and transactions
Official explanations
- Bank of Russia: transaction restrictions and submission procedures ↗
- Application to remove details from the database under Federal Law No. 161-FZ ↗
- The ZSK platform and risk reassessment ↗
Sources checked on 24 October 2026. Documents for a particular submission and the applicable procedure are determined by the notifications and circumstances.
Working template
Materials inventory and transaction register
Two editable Excel sheets: files, their completeness and connection to transactions. The register includes dates, currency, credits, debits and a reference to the original entry.
Complete the file locally using stable document and account codes. We will agree which information to provide according to the task.