1. General procedure
Payments on the website are for services, not goods. The Client may withdraw from performance before Services are fully provided by notifying the Provider.
No penalty or separate cancellation fee applies. Calculations include only documented expenses actually incurred for the specific order before cancellation notice was received.
2. Sending a cancellation or refund request
Cancellation notice is sent to zapros@aml-expert.ru. A refund request is sent to zapros@aml-expert.ru or to the Provider's postal address.
In your request, state:
- the Client's full name or legal name;
- the Invoice-Order number and date;
- the payment date and amount;
- the reason for contacting us;
- contact details;
- refund details where necessary.
3. Calculating the amount
The calculation includes documented expenses directly related to the specific order: agreed specialist services, processing and delivery of materials and other necessary costs. Listing possible costs does not mean they necessarily arise for every order.
The unused payment is refunded to the Client. If evidenced expenses exceed the amount paid, the Provider sends a calculation and supporting documents.
4. Refund method and timeframe
Refunds use the original payment method unless another permissible method is agreed by the Parties or required by bank or payment system rules.
The refund period depends on applicable law, payment method and bank or payment system processing times. The Provider informs the Client of the decision and, if refunding, dispatch of the funds.
5. If the service has already been provided
After full service provision, the entire fee is not refunded solely because of disagreement with Opinion findings. For specific defects, the Client may send a reasoned claim to zapros@aml-expert.ru.
The Provider corrects their typographical, arithmetic and other obvious technical errors without additional charge.